This Privacy Policy explains how Henan Hongke Heavy Industry Machinery Co., Ltd (“we”, “us”, or “our”) collects, uses, stores, protects, and discloses personal information obtained from users (“you” or “users”) who visit our official website and inquire about our industrial machinery products, including rotary kilns, rotary dryers, ball mills, crushers, and mineral processing equipment.

This policy complies with the General Data Protection Regulation (GDPR) for European users and applicable global data protection laws. By accessing and using our website, you agree to the data practices described in this policy.

1. Information We Collect

We only collect necessary information for business communication, quotation service, technical support, and after-sales follow-up. The collected information includes:

• Personal contact information: your name, company name, email address, phone number, WhatsApp / Telegram / WeChat ID submitted through online consultation forms or message forms.

• Business demand information: equipment requirements, project scale, production capacity needs, and other machinery consulting content you filled in.

• Automatic technical data: website access logs, browser type, device information, IP address, access time, and browsing pages for website operation analysis and security protection.

2. How We Use Your Information

All collected data is used strictly for legitimate business purposes and will never be used for illegal marketing or spam delivery. We use your information to:

• Reply to your inquiries about rotary kilns, rotary dryers, ball mills, crushers and complete mineral processing production lines.

• Provide professional technical consultation, product parameter guidance, project solution design and factory quotation service.

• Follow up order cooperation, production progress, delivery arrangement and after-sales technical support.

• Optimize website display, product content and user browsing experience.

• Maintain website security and prevent abnormal access and malicious attacks.

3. Data Storage and Protection

We adopt industry-standard technical and management measures to protect your personal data from unauthorized access, disclosure, modification or loss. Your information is stored on secure enterprise servers and only accessible to authorized business and technical personnel.

We will retain your data only for the period necessary to complete business communication and service delivery. Inactive user data will be regularly cleaned and encrypted processed.

4. Information Sharing and Disclosure

We will never sell, rent or trade your personal information to any third-party marketing institutions.

We only share your data in the following legitimate situations:

• With trusted third-party service providers who assist website operation, server maintenance and email delivery, under strict data confidentiality agreements.

• When required by local laws, regulations or legal procedures.

• To protect the legitimate rights and interests of our company and users under safe and legal circumstances.

5. Cookies Policy

Our website uses standard browser Cookies to record browsing preferences, improve page loading speed and optimize user experience. These files do not collect private sensitive data. You can disable Cookies through your browser settings at any time.

6. User Rights

If you are a user in the European Economic Area (EEA), you have the following rights under GDPR:

• The right to access your personal data

• The right to correct inaccurate information

• The right to request data deletion

• The right to withdraw consent at any time

• The right to data portability

You can submit your data request via our official email at any time.

7. Third-Party Websites

Our website may contain links to third-party platforms. We are not responsible for the privacy policies and content of external websites. We recommend you check the privacy rules of third-party sites before submitting personal information.

8. Policy Updates

We reserve the right to update this Privacy Policy according to business adjustment and legal requirements. The updated version will be published on this page with the latest effective date.

9. Contact Us

If you have any questions, suggestions or data protection requests regarding this Privacy Policy, please contact us through the official contact methods below:

Company Name: Henan Hongke Heavy Industry Machinery Co., Ltd

Official Website: http://www.rotarydryer-hk.com

Email: sales@rotarykilnchina.com

Business Address: Zhengzhou City, Henan Province, China